Customers are asked to thoroughly examine all orders upon receipt. If an error has occurred in the production of the cards or a shipment arrives damaged, the customer may request a reprint. Envision Print must be notified of this request by letter, e-mail, or fax within 30 days of delivery. Upon receipt of an explanation of the problem, a resolution will be determined by Envision and conveyed back to the customer. Each request will be reviewed on a case-by-case basis.
Reasons for reprint may include issues such as:
When ordering online: Review the proof closely. This proof is provided online, visible in the Shopping Cart (labeled “View Proof Sheet”). If something doesn’t look right or doesn’t fit, please indicate in the “Comments” section and an updated proof will be provided to you at no additional charge.
When ordering by fax or email: Review the proof closely. This proof is provided through fax or email to the customer by Envision Customer Representatives after receipt of a fax or email order. It is important to review your proof carefully when your card has been hand typeset. Order Forms are sometimes difficult to read and a mistake can easily happen. Orders will not be printed until Envision receives a signed proof approval for each card.
Business cards will print exactly as shown on the proofs – which are enlarged to 200% for easier viewing.
Please note that once proof approval has been received, Envision Print is not responsible for:
Envision Print does not monitor for duplicate orders. If an order is placed twice, it will be processed and shipped as a new order.
Your Purchase Card is never charged until the cards have printed and shipped. Envision can not pre-bill your Purchase Card.
Please call our Customer Service Department at 1-877-229-8466 with any questions or concerns.
- Envision Print appreciates your business!