The customer is asked to thoroughly examine their order upon receipt. If a printing error has occurred, Envision will re-print that order at no additional expense to the customer. The customer must notify Envision in writing either by letter, e-mail or fax, within 30 days of delivery of the order explaining the printing error.
It is Envisions’ policy to follow Industry Graphic Standards as well as the customer’s Order Form precisely.
Envision is not responsible for:
Review the proof closely. The order will print exactly as shown on the proof. The orders will not be printed until Envision receives a signed proof approval for the card.
Envision does not monitor for duplicate orders. Therefore, if the customer submits a duplicate orders, all orders will be processed and shipped.
A request for either refund or return of cards must be submitted in writing within 30 days of delivery, this including holidays and weekends. Requests will be handled on a case by case basis and will be final. Any requests submitted after the 30 day period, will be denied. Reason(s) for refund or return must be submitted with the written request.
Reasons may include:
Please allow one billing cycle for the credit to appear on the credit card statement.
Please call our Customer Service Department at 877-229-8466 with any questions or concerns.
Thank you!